Terms of service

At Holk Shave, we pride ourselves on delivering top-quality grooming products and a seamless shopping experience. These Terms and Conditions govern your use of our website, www.holkshave.com, and any purchases made through it. By accessing our Site or placing an order, you agree to these Terms. If you have any questions, we’re always here to help at support@holkshave.com.

1. General Conditions

Holk Shave may update these Terms from time to time without prior notice. By continuing to use our Site, you accept the updated Terms.
The Site is intended for individuals aged 18 or older. By using the Site, you confirm that you meet this requirement.

2. Use of the Site

All content on this Site, including text, images, logos, and videos, is owned by Holk Shave or its licensors and is protected by intellectual property laws.
You may use this content for personal, non-commercial purposes only. Copying, modifying, or distributing without permission is prohibited.
Our products are designed exclusively for human use and are not intended for animals or children.

3. Pricing and Availability

All prices are in USD and are subject to change without notice.
While we strive for accuracy, errors in pricing or availability may occur. If an error affects your order, we’ll notify you promptly and work to resolve it.

4. Orders and Payments

You agree to provide accurate billing, shipping, and contact information when placing an order.
Payments are processed securely, and your personal payment information is protected.
Holk Shave reserves the right to limit or cancel orders at our discretion, such as in cases of suspected fraud or violation of these Terms.

5. Shipping and Delivery

Orders are processed within 1-3 business days, and delivery times depend on your location and shipping method.
Shipping costs and any applicable taxes are displayed at checkout.
We work with trusted shipping partners, but delays caused by carriers or customs are outside our control.

6. Returns, 30-Day Money-Back Guarantee, and 1-Year Warranty

30-Day Money-Back Guarantee: If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. Items must be unused, in their original packaging, and include all components. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
1-Year Warranty: We stand behind the quality of our products with a 1-year limited warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. To make a claim, contact support@holkshave.com with your proof of purchase and a description of the issue.

7. Subscription Services

Holk Shave offers subscription plans for shaver head replacements and scalp care balms, ensuring your grooming routine stays on point.
Renewals and Billing: Subscriptions renew automatically at the selected interval. Charges will be processed using your saved payment method.
Cancellation: You can cancel your subscription anytime by logging into your account or contacting us at support@holkshave.com. Requests must be made at least 5 business days before your next billing date to avoid charges for the upcoming cycle.
Flexibility: You can update your subscription preferences, such as frequency or product selection, directly in your account.

8. Intellectual Property

“Holk Shave,” the Holk Shave logo, and all associated trademarks are the property of Holk Shave. Unauthorized use is strictly prohibited.

9. User Comments and Reviews

We value your feedback! By submitting comments or reviews, you grant Holk Shave permission to use them for marketing and promotional purposes.
Please ensure your submissions are respectful and do not violate any laws or third-party rights. Holk Shave reserves the right to remove inappropriate content.

10. Marketing Communication

By providing your email address during checkout or account creation, you agree to receive helpful updates, product news, and special offers from Holk Shave. You can unsubscribe anytime using the link in our emails.

11. Limitation of Liability

Holk Shave provides the Site and products "as is" and disclaims all warranties, except as expressly stated (e.g., 1-Year Warranty).
To the fullest extent permitted by law, Holk Shave is not responsible for indirect, incidental, or consequential damages arising from the use of our Site or products.

12. Dispute Resolution

Negotiation First: We encourage you to contact us directly at support@holkshave.com to resolve any concerns before taking formal action.
Arbitration Agreement: If a dispute cannot be resolved informally, it shall be submitted to binding arbitration conducted by a recognized arbitration organization. The arbitration will occur in the United States, and all proceedings will be conducted in English.
Class Action Waiver: By agreeing to these Terms, you waive the right to participate in any class action lawsuits.
Costs: Arbitration fees will be shared equally between Holk Shave and the customer, but each party will bear its own legal fees.

13. Third-Party Links

Our Site may contain links to third-party websites. Holk Shave is not responsible for the content, policies, or practices of these external sites.

14. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy](link to privacy policy) for details on how we collect, use, and protect your personal information.

15. Indemnification

By using the Site, you agree to indemnify and hold Holk Shave harmless from claims, damages, and expenses arising from your violation of these Terms or any applicable laws.

16. Termination

These Terms remain in effect until terminated by either party. You may terminate by ceasing use of the Site.
Holk Shave reserves the right to terminate access to the Site at our discretion, including for violations of these Terms.

17. Governing Law

These Terms and any related disputes are governed by the laws of the United States, without regard to conflict of law principles.

18. Contact Information

We’re here to help! If you have questions or concerns, please reach out to us at support@holkshave.com.

Effective Date: 30.11.2024